The JD Power & Associates customer satisfaction index study polled nearly 20,000 German car owners.

Mazda’s reputation for high quality and reliability, combined with superior service was confirmed once again on the latest JD Power and Associate’s 2008 Customer Satisfaction Index (CSI) for Germany, Europe’s largest economy.

The study, which polled nearly 20,000 Germans who own cars registered in 2005 and 2006, ranked car brands, individual models overall and in their own segments according to quality, vehicle appeal, costs and service.

The survey ranked a total of 103 individual models regardless of segment based on detailed questions about handling, braking, engine, interior functionality and many other criteria.

Only ten vehicles received the highest possible score of “very satisfied” and among them were two Mazda models: Mazda6, ranked fourth overall, and Mazda3 ranked sixth. And owners of both cars were even more satisfied than a year ago, with Mazda6 up four, and Mazda3 up two spots in the rankings.

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